CaRMS

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Welcome to CaRMSalert.ca, your source for accurate, real-time information about CaRMS Online. Any reported system issues are listed in the chart below, along with estimated resolution times. If you are experiencing issues with our online system, check here first to see if the issue has already been identified.

If you would like to report an issue not already listed here, please contact us at carmsalert@carms.ca.

Legend

  • Deferred
  • Functionality restored
  • Resolved
  • Scheduled maintenance
  • Under investigation
ROUTINE SCHEDULED MAINTENANCE
Date, Time (ET) Description Match Users Affected Status  
18-10-2017
19:00 – 7:00

NOTICE: physiciansapply.ca will be unavailable from 19:00 ET on October 18 until 7:00 ET on October 19 due to system maintenance activities.

All matches CaRMS match applicants
Scheduled maintenance  
SYSTEM ISSUES
Date, Time (ET) Issue Match Users Affected Status Resolution Estimate
18-09-2017
12:00

Referees may be unable to submit FM/EM assessment forms. The form appears to process, but does not complete and content is lost.

We are working on resolving this issue as soon as possible!

Family Medicine / Emergency Medicine Match (FM/EM match) Referees
Resolved

-

30-08-2017
20:00

Applicants and referees are encountering issues regarding reference requests and submission. 

Users receive an error message when trying to request reference materials, print reference request coversheets or submit reference materials through CaRMS Online and the MUN portal.  

All matches CaRMS match applicants
MUN undergraduate applicants
Referees
Resolved

-

15-08-2017
9:00

Some referees submitting FM/EM assessment forms are receiving an error message. This occurs when referees click the submit button more than once.

 

Family Medicine / Emergency Medicine Match (FM/EM match) Referees
Resolved

-

12-07-2017
11:00

CaRMS Online's help desk chat function is currently unavailable. Please contact the help desk by email (help@carms.ca) or phone (1.877.227.6742) if you need assistance until the issue is resolved. 

All matches All users
Resolved

-

11-07-2017
9:00

For the 2018 Medicine Subspecialty Match, program descriptions are missing the required supporting documentation.

 

Medicine Subspecialty Match (MSM) CaRMS match applicants
Program directors
Program users
Resolved

-

ROUTINE SCHEDULED MAINTENANCE

NOTICE: physiciansapply.ca will be unavailable from 19:00 ET on October 18 until 7:00 ET on October 19 due to system maintenance activities.

Date, time (ET)

18-10-2017
19:00 – 7:00

Issue

NOTICE: physiciansapply.ca will be unavailable from 19:00 ET on October 18 until 7:00 ET on October 19 due to system maintenance activities.

Match

All matches

Users affected

CaRMS match applicants

Status

Scheduled maintenance

SYSTEM ISSUES

Referees cannot submit FM/EM assessment forms.

Date, time (ET)

18-09-2017 12:00

Issue

Referees may be unable to submit FM/EM assessment forms. The form appears to process, but does not complete and content is lost.

We are working on resolving this issue as soon as possible!

Match

Family Medicine / Emergency Medicine Match (FM/EM match)

Users affected

Referees

Status

Resolved

Resolution estimate

-

Applicants and referees are encountering issues regarding reference requests and submission.

Date, time (ET)

30-08-2017 20:00

Issue

Applicants and referees are encountering issues regarding reference requests and submission. 

Users receive an error message when trying to request reference materials, print reference request coversheets or submit reference materials through CaRMS Online and the MUN portal.  

Match

All matches

Users affected

CaRMS match applicants
MUN undergraduate applicants
Referees

Status

Resolved

Resolution estimate

-

Referees getting error message when submitting FM/EM assessment form.

Date, time (ET)

15-08-2017 9:00

Issue

Some referees submitting FM/EM assessment forms are receiving an error message. This occurs when referees click the submit button more than once.

 

Match

Family Medicine / Emergency Medicine Match (FM/EM match)

Users affected

Referees

Status

Resolved

Resolution estimate

-

CaRMS Online's help desk chat function is currently unavailable. Please contact the help desk by email (help@carms.ca) or phone (1.877.227.6742) if you need assistance until the issue is resolved. &l

Date, time (ET)

12-07-2017 11:00

Issue

CaRMS Online's help desk chat function is currently unavailable. Please contact the help desk by email (help@carms.ca) or phone (1.877.227.6742) if you need assistance until the issue is resolved. 

Match

All matches

Users affected

All users

Status

Resolved

Resolution estimate

-

For the 2018 Medicine Subspecialty Match, program descriptions are missing the required supporting documentation.  

Date, time (ET)

11-07-2017 9:00

Issue

For the 2018 Medicine Subspecialty Match, program descriptions are missing the required supporting documentation.

 

Match

Medicine Subspecialty Match (MSM)

Users affected

CaRMS match applicants
Program directors
Program users

Status

Resolved

Resolution estimate

-