CaRMS

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Welcome to CaRMSalert.ca, your source for accurate, real-time information about CaRMS Online. Any reported system issues are listed in the chart below, along with estimated resolution times. If you are experiencing issues with our online system, check here first to see if the issue has already been identified.

If you would like to report an issue not already listed here, please contact us at carmsalert@carms.ca.

Legend

  • Deferred
  • Functionality restored
  • Resolved
  • Scheduled maintenance
  • Under investigation
ROUTINE SCHEDULED MAINTENANCE
Date, Time (ET) Description Match Users Affected Status  
SYSTEM ISSUES
Date, Time (ET) Issue Match Users Affected Status Resolution Estimate
18-09-2017
12:00

Referees may be unable to submit FM/EM assessment forms. The form appears to process, but does not complete and content is lost.

We are working on resolving this issue as soon as possible!

Family Medicine / Emergency Medicine Match (FM/EM match) Referees
Resolved

-

30-08-2017
20:00

Applicants and referees are encountering issues regarding reference requests and submission. 

Users receive an error message when trying to request reference materials, print reference request coversheets or submit reference materials through CaRMS Online and the MUN portal.  

All matches CaRMS match applicants
MUN undergraduate applicants
Referees
Resolved

-

15-08-2017
9:00

Some referees submitting FM/EM assessment forms are receiving an error message. This occurs when referees click the submit button more than once.

 

Family Medicine / Emergency Medicine Match (FM/EM match) Referees
Resolved

-

12-07-2017
11:00

CaRMS Online's help desk chat function is currently unavailable. Please contact the help desk by email (help@carms.ca) or phone (1.877.227.6742) if you need assistance until the issue is resolved. 

All matches All users
Resolved

-

11-07-2017
9:00

For the 2018 Medical subspecialty match, program descriptions are missing the required supporting documentation.

 

Medicine Subspecialty Match (MSM) CaRMS match applicants
Program directors
Program users
Resolved

-

28-06-2017
15:00

Some program directors may be unable to log in. These users receive a 403 error code when attempting to log in.

All matches Program directors
Resolved

-

27-06-2017
16:00

Program director registration for CaRMS Online is currently not functioning. 

All matches Program directors
Resolved

-

27-06-2017
15:00

Users are currently unable to make payments through CaRMS Online. This includes applicants registering for ERAS through CaRMS Online.

All matches All users
Resolved

-

27-06-2017
15:00

When logging in to CaRMS Online for the first time this match year, users may not be able to select the acknowledge button if using a laptop, or if not using a full screen browser.

As a temporary workaround, users can zoom out on the browser page to see the acknowledge button.

 

All matches Program directors
Resolved

-

SYSTEM ISSUES

Referees cannot submit FM/EM assessment forms.

Date, time (ET)

18-09-2017 12:00

Issue

Referees may be unable to submit FM/EM assessment forms. The form appears to process, but does not complete and content is lost.

We are working on resolving this issue as soon as possible!

Match

Family Medicine / Emergency Medicine Match (FM/EM match)

Users affected

Referees

Status

Resolved

Resolution estimate

-

Applicants and referees are encountering issues regarding reference requests and submission.

Date, time (ET)

30-08-2017 20:00

Issue

Applicants and referees are encountering issues regarding reference requests and submission. 

Users receive an error message when trying to request reference materials, print reference request coversheets or submit reference materials through CaRMS Online and the MUN portal.  

Match

All matches

Users affected

CaRMS match applicants
MUN undergraduate applicants
Referees

Status

Resolved

Resolution estimate

-

Referees getting error message when submitting FM/EM assessment form.

Date, time (ET)

15-08-2017 9:00

Issue

Some referees submitting FM/EM assessment forms are receiving an error message. This occurs when referees click the submit button more than once.

 

Match

Family Medicine / Emergency Medicine Match (FM/EM match)

Users affected

Referees

Status

Resolved

Resolution estimate

-

CaRMS Online's help desk chat function is currently unavailable. Please contact the help desk by email (help@carms.ca) or phone (1.877.227.6742) if you need assistance until the issue is resolved. &l

Date, time (ET)

12-07-2017 11:00

Issue

CaRMS Online's help desk chat function is currently unavailable. Please contact the help desk by email (help@carms.ca) or phone (1.877.227.6742) if you need assistance until the issue is resolved. 

Match

All matches

Users affected

All users

Status

Resolved

Resolution estimate

-

For the 2018 Medical subspecialty match, program descriptions are missing the required supporting documentation.  

Date, time (ET)

11-07-2017 9:00

Issue

For the 2018 Medical subspecialty match, program descriptions are missing the required supporting documentation.

 

Match

Medicine Subspecialty Match (MSM)

Users affected

CaRMS match applicants
Program directors
Program users

Status

Resolved

Resolution estimate

-

Some program directors may be unable to log in to CaRMS Online. These users receive a 403 error code when attempting to log in.

Date, time (ET)

28-06-2017 15:00

Issue

Some program directors may be unable to log in. These users receive a 403 error code when attempting to log in.

Match

All matches

Users affected

Program directors

Status

Resolved

Resolution estimate

-

Program director registation for CaRMS Online is currently not functioning.

Date, time (ET)

27-06-2017 16:00

Issue

Program director registration for CaRMS Online is currently not functioning. 

Match

All matches

Users affected

Program directors

Status

Resolved

Resolution estimate

-

Users are currently unable to make payments through CaRMS Online. This includes applicants registering for ERAS through CaRMS Online.

Date, time (ET)

27-06-2017 15:00

Issue

Users are currently unable to make payments through CaRMS Online. This includes applicants registering for ERAS through CaRMS Online.

Match

All matches

Users affected

All users

Status

Resolved

Resolution estimate

-

When logging in to CaRMS Online for the first time this match year, users may not be able to select the acknowledge button if using a laptop, or if not using a full screen browser.  

Date, time (ET)

27-06-2017 15:00

Issue

When logging in to CaRMS Online for the first time this match year, users may not be able to select the acknowledge button if using a laptop, or if not using a full screen browser.

As a temporary workaround, users can zoom out on the browser page to see the acknowledge button.

 

Match

All matches

Users affected

Program directors

Status

Resolved

Resolution estimate

-